Solutions
Three Powerful Solutions, One Platform
Symphony delivers comprehensive AI capabilities designed specifically for insurance frontline operations.
Simulation-based training that mirrors the real job
Adjusters and agents practice full scenarios in voice, video, or text, including the systems they'll actually use. Scoring rubrics are built from your top performers, so coaching feedback reflects how your organization defines great work.
- Voice, video, and text roleplay
- Scenario libraries by line of business
- Objective scoring against your rubric
- Manager dashboards for cohort readiness
A copilot that works during the conversation
Symphony listens alongside the rep, surfacing coverage details, prior interaction history, negotiation guidance, and fraud signals at the moment of decision, not in a post-call report.
- Live product and coverage recommendations
- Context from previous customer interactions
- Negotiation and objection guidance
- Data entry, decisioning, and fraud prompts
Automation for the work that shouldn't need a human
Inbound and outbound calls, facts-of-loss capture, documentation, and downstream triggers run on their own, giving reps back the hours they currently spend on repetitive handling.
- Inbound and outbound call handling
- Automated facts of loss capture
- Next-step triggers into core systems
- Audit trails on every automated action