Symphony runs your frontline on an AI flywheel: learn from your best performers, train the rest of the team, guide decisions live, and automate the repetitive work over time.
Comprehensive AI capabilities designed specifically for insurance frontline operations.
Train
Custom roleplay simulations across voice, video, and text so adjusters can rehearse the full job, systems, customer conversations, and edge-case scenarios, before their first live file.
Learn more about AI-powered simulation trainingAugment
A copilot that surfaces product guidance, context from prior interactions, negotiation cues, and prompts on data entry, decisioning, and fraud signals while the call is happening.
Learn more about real-time AI assistanceAutomate
Handle inbound and outbound calls, capture facts of loss, and trigger the next step automatically so reps spend their time closing claims and building relationships.
Learn more about workflow automation27%
Faster Speed-to-Proficiency
17%
Uptick in 7-Day Close Rates
32%
Average Loss Payment Improvement
97%
Rep Satisfaction Rate
Trusted by leading companies, including Top-10 Carriers and TPAs
Built for insurance, optimized for speed
No two carriers run the same playbook. Symphony bends to your products, processes, and compliance posture instead of forcing a rewrite.
Go live in days, not quarters. A guided implementation path means your team sees measurable value inside the first sprint.
Enterprise-grade security and compliance, customer data is never shared across tenants.
SOC 2 Type II
Compliant
Customer Data Ownership
Your Data Stays Yours
Enterprise-Grade
Security
Join leading insurance companies using Symphony to empower their frontline teams. Schedule a personalized demo today.